

VIDEO PLAYER DIRECTV CODE
Locate the 5-digit code for the client's DIRECTV player on page 10 here.Locate the DIRECTV player's brand and model number (on the back or bottom panel).

Follow the on-screen prompts to complete programming the remote control.Press the MENU button on the DIRECTV remote control.Players are muted due to non-payment or cancellation carefully review the client's Oracle account before contacting to un-mute the player.roofers, remodeling agency) may have moved our satellite dish out of alignment, or cut/used/damaged the coaxial cable during their work on the roof. A vendor not associated with Mood (ex.dish farms) that use RF signals may cause indirect signal interference with our broadcast reception. Nearby military or communication facilities (ex. New and nearby construction may cause direct signal interference.
VIDEO PLAYER DIRECTV CRACKED
The LNB cover attached to the satellite dish may be cracked or blocked by snow or wildlife.Standing water on the roof may be infiltrating the coaxial cable or connector(s), potentially grounding out the signal. If the satellite signal is not restored after the adverse weather subsides, the satellite dish may have been moved out of alignment due to the weather, or lasting snow is still covering the dish.A properly aligned satellite dish should not lose its signal during a rain storm, except under the most extreme conditions.Before performing extensive troubleshooting, always ask the client if they are currently experiencing (or recently experienced) any adverse weather, as it may have affected dish signal/alignment. Satellite players may lose their signal during/after heavy rain or snow storms.Many playback issues for these players can be attributed to one or more of the following symptoms: The DIRECTV player requires a strong and consistent satellite signal in order to receive and play its music and video content. If audio is not restored after performing the steps above (and the source player and sound system components show symptoms of normal playback), proceed to dispatch a technician.Have the client confirm status of indicator lights on the amplifier and sound system equipment (ex.Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.
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VIDEO PLAYER DIRECTV TV
Have the client use the video monitor's remote control to verify that the TV speakers are not muted or at low volume.
